Frequently Asked Questions (FAQ)

Problems logging in or submitting entries

Q:  I forgot my password. What should I do? 
A:  Click here for help in resetting your password.

Q:  My password is not being accepted when I try to log in.
A:  Your password is case sensitive, so you must type it exactly the way you did when you registered.   If you have not registered at the Second-Chance Entry website, you must do so before you can log in and submit entries. To register, click the CREATE ACCOUNT link and follow the instructions.

Q:  What should I do if I encounter a problem at the second chance website?
A:  Go to the FEEDBACK page to let us know what problem you are experiencing. We will assist you via return e-mail. The more details you can provide about your problem, the better chance we will have of quickly working through the problem.  If you are unable to use the FEEDBACK, please call the Second-Chance promotion hotline toll-free at 1-800-201-0108 for assistance.

Changing personal information

Q:  How do I update my personal information that I submitted when I registered?
A:  First, log in with your e-mail address and password. Then click on MY INFO to go  to your account information page. Make your desired changes, then click on the SUBMIT button to make the changes effective.

Q:  I have changed my e-mail address. Can I change it in my registration information?
A:  Yes. Log in using your old e-mail address and password, then click on MY INFO and follow the instructions to update your e-mail address.

Questions about entries and tickets

Q: If I enter a ticket for a drawing, can I enter it for another drawing?
A: No.  A ticket can be entered only one time.

Q: Can I enter a drawing more than once?
A: Yes. You may enter any drawing as many times as you wish, however, each entry requires the use of a separate qualified ticket or tickets.

Q: How can I be sure that my Internet entry has been submitted?
A: When you submit your entry, a record of it shows up on the bottom of your entry page.  If you see the entry recorded there, that means it has been submitted successfully.

Q: Can I throw away tickets after I have entered them into a drawing?
A: No.  Please keep all tickets that you submit for the second-chance drawings until the promotion has concluded.  If you are selected as a drawing winner, you will need to provide the ticket or tickets to the Lottery in order to claim your prize.

Q: Are my chances of winning better if I mail in my entries?
A: The odds of winning are exactly the same whether entering via U.S. Mail or the Internet.  Each entry has an equal chance of winning regardless of the method of entry.

Q: Can I enter a ticket on the Internet and also mail it in as an entry?
A: No.  An Internet entry is not eligible to be mailed in, and vice versa.  An entry found to have been mailed in and also submitted on the Internet will be disqualified.

Questions about winners

Q:  What are my chances of winning a prize in a Second-Chance Drawing?
A:  Your odds of winning will vary, based on the total number of entries that are received for a drawing, the total number of entries that you have submitted and the number of prizes being awarded.

Q:  If I am selected as a winner, how will I be contacted?
A: You'll be contacted via phone or mail.