FAQS
QUESTIONS ABOUT YOUR ILLINOIS LOTTERY
2nd CHANCE ACCOUNT
Q: How do I update the personal information I submitted when I registered?
A: Log in, using the email address and password that you provided when registering. Then, click on My Profile to go to your player account page and make any needed updates. Click Submit at the bottom of the form when you are finished.
Q: What should I do if I can’t remember my password?
A: Reset your password.
Q: What should I do if I encounter a problem with the Illinois 2nd Chance website?
A: Click on Feedback to submit your question or problem. We will assist you via return email. The more details you can provide the better chance we will have of quickly resolving an issue.
QUESTIONS ABOUT ENTRIES AND TICKETS
Q: Which tickets are eligible for the Twelve Weeks of Holiday Winnings 2nd Chance Promotion?
A: Any non-winning Illinois Lottery Twelve Weeks of Holiday Winnings 2nd Chance Promotion Instant Tickets (i.e., Games 7532, 7533, 7534, 7535, and 7536) that you purchase during the promotion period are eligible.
| Game Number | Eligible Scratch Tickets | Ticket Price | Entries Awarded | Launch Date |
|---|---|---|---|---|
| 7532 | Holiday Cash | $1 | 1-5 | 9/29/23 |
| 7533 | It's Cold Outside | $2 | 2-10 | 9/29/23 |
| 7534 | Winter Spectacular | $5 | 5-25 | 9/29/23 |
| 7535 | Gifts of Green / Full of Green | $10 | 10-50 | 9/29/23 |
| 7536 | Merry Multiplier | $20 | 20-100 | 9/29/23 |
Q: Can I enter the- Twelve Weeks of Holiday Winnings 2nd Chance Promotion more than one time?
A: Yes, a player may enter a maximum of 25 eligible tickets per day.
Q: How can I be sure that my internet entry has been submitted?
A: When you submit an entry, a record of it appears at the bottom of your Enter Now page. If the entry is recorded there, you can be assured that it is in the system.
Q: What is the entry deadline for the Twelve Weeks of Holiday Winnings 2nd Chance Promotion?
A: All entries are due by 11:59:59 PM CT on January 16, 2024.
Q: Can I throw away my tickets after submitting them into the promotion?
A: A ticket is not required to claim a prize. However, you may wish to keep the tickets for your records.
Q: When will Twelve Weeks of Holiday Winnings 2nd Chance Promotion instant ticket be available for purchase?
A: The games will launch on September 29, 2023.
QUESTIONS ABOUT WINNERS
Q: What are my chances of winning a prize in the Twelve Weeks of Holiday Winnings 2nd Chance Promotion?
A: Your odds of winning are based on the total number of eligible entries received for each drawing and the total number of eligible entries received for the promotion.
Q: How will I be notified if I win the prize?
A: If your entry is selected, you will be notified by the Illinois Lottery or its designee using the contact information in your player account so please make sure that all of your information is up-to-date. A list of winners will be posted on the Drawings & Winners page after the winners have been verified.